# Customer Engagement

# Customer Engagement
CONTENT

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Back @ It Take: Is The “Power User” Now The “Citizen Developer”?

Are Power Users and Citizen Developers the same thing? Where do you draw the line? Check out my take on this topic and decide which one you are.

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Back @ It: Exploring Business Process Automation asking "Are Bots Taking Over?" (Episode 4)

The F.U.D. effect is real and should be addressed if you are implementing RPA. In this episode, I'll address this and a new term you should know regarding RPA

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The Future of Finance Is Leaving Paper Checks in the Past

Paper checks? Who uses those anymore? In this post from Steve Murphy from the Payments Journal, it's clear that digital payment systems (and digital wallets) are what's need to adapt to consumer purchasing habits.

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DAC News Desk: Get To Know CRM, User Adoption, and More with Heidi Neuhauser

CRM systems are not what they used to be and are continually evolving. Have you kept pace with the change? Listen in as Heidi Neuhauser and I highlight this evolution, the infusion of AI in CRM, user adoption, and more. If you want to stay in the know on CRM, then check out Heidi's blog: https://www.crmheidi.com/ If you missed other DAC News Desk interviews and podcasts, check them out here: https://mydacfeed.com/topic/news-desk/0

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How Leading Brands are Overcoming Five Common Customer Service Challenges

Providing excellent customer service in your organization’s call center leads directly to increased customer loyalty and higher retention. Download the eBook to learn how 5 leading organizations have achieved success by overcoming these common customer service challenges: • Lack of real-time insight into data • Limited case deflection and self-help capabilities • High agent turnover • High customer churn • Lack of cross/upsell opportunities

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Customer Service in a Global Pandemic: Four Emerging and Influential Technology Trends

Tech experts estimate that businesses have seen three years’ worth of digital transformation in just a few months. The pandemic has forced us to accelerate the advancement and expansion of technology-based business solutions and as a result, four trends are emerging when it comes to customer service delivery. Are you ready to adopt these trends into your customer service strategies? In this white paper, learn more about what these technology trends mean for your business as well as how to scale to meet customer needs during a very unpredictable time.

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Diving Into the Compliance Manager for Dynamics 365

Did you know Microsoft has released a tool to help with managing compliance for a variety of regulations and standards, like GDPR, NIST, ISO20071, and HIPAA? And even better news, it works with not just Dynamics 365, but also Office 365 and Azure, integrating with your own AD as well. All companies need to worry about securing their data and being compliant with the regulations out there nowadays. In this session, we will show and demo how the Compliance Manager can help.  

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Demystifying the Power Platform

The Power Platform is often considered a dark art because many of us are very focused on Dynamics 365 or Office 365. In this presentation and demonstration I'll show you how the Power Platform bridges many gaps within the Microsoft stack and brings many of the Microsoft products together.​

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Email Along the Customer Journey

Email campaigns are an exercise in relationship building. When done right, a well-mapped email program can bring in more sales and help you transform your existing client base into a community. But building a successful email strategy isn’t just about sales—by applying analytics to your customer journey, you can gather valuable intelligence about your prospect and customer base that can help you transform how clients experience your brand. In this presentation, we’ll talk about how to build targeted email campaigns for every step of the customer journey, with hands-on tips for deciding who to nurture, when to nurture them, what to say in your messaging, and how to measure email success.

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10 Minute Mondays: The Dynamics 365 Maker Experience (Power Apps)

If you haven't made the switch to the Power Apps Maker Portal, then check out this great video from Heidi Neuhauser shares on the differences between the Classic Solution Designer and the new Power Apps Maker Portal.

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Listen to the latest DAC Podcast with Gill Walker, CRM Success Catalyst

Gill Walker, CRM Success Catalyst with Opsis, chats with Aaron Back, DAC Director, about Dynamics 365 certifications, training, keeping up with the many application changes, and much more!

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Grow Customer Relationships at Scale with ERP data and Customer Insights

Microsoft’s Customer Insights is a customer data platform for B2C businesses who want to grow relationships at scale. Customer data platforms can connect and unify customer data from an ERP, POS, financial systems and/or Google Analytics into unified customer profiles and help you grow your relationships by giving you the best information to make calculated decisions.