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# D365CE / CRM
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Artificial Intelligencecrmdata-data-integrityworkflowuser-adoptionintegrationcloudexplore-discoverbusiness-impactanalysisblogaicedynamics-365azurepower-platformall-industries

The Future of CRM Is Here; Do You Know C3.ai

Adobe and Microsoft recently announced the creation of C3 AI CRM software with the help of Microsoft Dynamics 365. This innovative AI-first CRM software is built for all types of industries while making it easy to integrate with Adobe Experience Cloud. All of this improves customer-facing business operations with predictive insights.

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CRMcustomer-engagement-platformpower-platformcedynamics-365all-industrieswebinarroundtable

MB600 Study Group - D365 & Power Platform Architect Exam Prep Session 8

Join a cast of moderators as they lead us through a review of the material associated with this certification exam. Content will cover Microsoft's exam guide (found here: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-600). Each week we'll cover a section of the material and discuss the items we believe most pertinent to the exam. This is a collaborative study group - while we have moderators lined up we are always open to questions, insights and knowledge from all participants!

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Business Appspower-platformpower-appsdynamics-365d365-salescecustomer-engagementvideopresentationroundtableappsclouddevelopment-configurationpost-deploymentdeploymentworkflowall-industries

ALM for the Power Platform

An amazing panel of speakers responsible for the Center for Excellence (CoE) Starter Kit spoke about the new enhancements of ALM components. This will include out of the box Azure DevOps pipelines and GitHub Workflow templates to help set you up for success with working with solutions.

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CRMbloguser-adoptionall-deployment-typesd365-salescustomer-engagementcedynamics-365best-practicesstrategywomen-in-tech

Key Steps to avoid poor User Adoption in your CRM – and reduce your CRM Project budget

Imagine – you have completed the rollout of your new (or upgraded) CRM. But…the users are not happy. Some of them are reluctantly using it, and the others are just sticking with email and their spreadsheets – or whatever they were using previously. A few are vociferously complaining and making the situation worse for everyone.

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Customer Engagement Platformall-industriesdeploymentbeginnerwebinarask-the-expertpower-platform

MB600 Study Group - D365 & Power Platform Architect Exam Prep Session 7

Join a cast of moderators as they lead us through a review of the material associated with this certification exam. Content will cover Microsoft's exam guide (found here: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-600). Each week we'll cover a section of the material and discuss the items we believe most pertinent to the exam. This is a collaborative study group - while we have moderators lined up we are always open to questions, insights and knowledge from all participants!

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ERPcloudanalysisopinionblogdynamics-365power-platformall-industries

Kylie Kiser Post: Dynamics is Weird

I had to link to this post from Kylie Kiser--it made me laugh, and think, as she describes how we all love Dynamics, but specific things are "weird" like addresses, activities (specifically security) and connections. Well done Kylie and thanks for posting!

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CRMvideocecustomer-engagementd365-salesbusiness-impactwomen-in-techdynamics-365

The Mystery of CRM Success - unpacked

Gill Walker unpacks the mystery of CRM Success. Gill shows you why CRM projects can be so complicated and gives you the key aspects to include in your CRM project planning. She explains the people who you need on your CRM bus, why scoping is so important, even in this world of agile and how to ensure that you include all the necessary education.

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Women in Techvideomarketingmartechdevelopment-configurationced365-salescrm

Breaking the barriers of Marketing Automation in Microsoft Dynamics 365 with ClickDimensions

Gill covers a brief evolution of the product that we now know as Microsoft Dynamics 365, shows what marketing automation is and then provides a whistle stop tour of the functionality of ClickDimensions. She concludes with a comparison of Dynamics 365 Marketing and ClickDimensions and their pricing models.

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Women in Techcecustomer-engagementvideocrmd365-salestutorialcertifications

Achieving Success in Microsoft Dynamics 365 exams

In just under ten months during 2020, Gill Walker passed four Microsoft Certified Professional Microsoft Dynamics 365 exams and developed a technique which shows you how to ensure that you have revised everything necessary for the exam. In this video she shares this technique, which has delivered her success in four out of four exams.

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CRMwebinaradvancedall-industriesd365-sales

7 Habits of Highly Effective CRM Leaders

CRM projects promise to deliver better customer experiences, higher loyalty, accelerated sales and more effective marketing. But achieving those results can be elusive. If you're starting a CRM project, struggling with an existing project, or searching for ways to an improve your CRM - this is the session you need to attend. You can deliver a CRM solution that not only boosts performance - but that your team loves to use. ​