# Dynamics 365

# Dynamics 365
CONTENT

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BIRDS Off the Shelf

BIRDS is an off the shelf BI solution that delivers a comprehensive set of Power BI reports and backend to ensure data quality! More at BIRDS.bi

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Design matters: Field Service 2.0 user interface

Explore the redesigned user interface of the Field Service 2.0 app project in this blog post.

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Why upgrade to Field Service 2.0

Since 2018, Resco has been the official mobility provider for Microsoft Dynamics 365 Field Service. As our partnership with Microsoft is winding down over the next few years, many concerns arise. Our partners and customers spent years customizing the solution, invested a lot of time and money in it, and they don’t want to start all over again on a new platform. We developed Field Service 2.0 to make sure their investments are safe and can be further leveraged.

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Field service technicians leveraging Field Service 2.0

This blog post explores how field service technicians can make the most of their workdays by leveraging the Field Service 2.0 mobile app.

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Field Service Managers leveraging Field Service 2.0

Learn how Field Service Managers can boost efficiency, make informed decisions, and overcome even the most unexpected obstacles with Field Service 2.0.

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AP Automation: A Battleground Event March 10, 2021

On March 10th at 11am EST we are gathering the best of the best in the burgeoning Accounts Payable Automation market, where there is a battleground emerging for best of breed solutions to minimize errors, save money and streamline processes. Tap or click here to register for free today! With a compound annual growth rate of 12% the time is now for CFOs, AP Management and other Accounting Professionals to choose the solutions that are best for your business, consider your integration strategy and more--and we have created your short list!

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Why Power Platform for SMB

Power Platform is helping small to mid-sized businesses become more efficient and resilient in many ways, including a huge reduction of paperwork and administrative duties alike, allowing them to instead focus on developing new strategies to remain competitive. Read this fact sheet to learn how Power Platform can help YOUR business improve omnichannel capabilities, gain a competitive advantage, and empower your employees to deliver exceptional customer experiences – all while scaling to the changes of our new normal due to the COVID-19 pandemic.

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How Leading Brands are Overcoming Five Common Customer Service Challenges

Providing excellent customer service in your organization’s call center leads directly to increased customer loyalty and higher retention. Download the eBook to learn how 5 leading organizations have achieved success by overcoming these common customer service challenges: • Lack of real-time insight into data • Limited case deflection and self-help capabilities • High agent turnover • High customer churn • Lack of cross/upsell opportunities

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Customer Service in a Global Pandemic: Four Emerging and Influential Technology Trends

Tech experts estimate that businesses have seen three years’ worth of digital transformation in just a few months. The pandemic has forced us to accelerate the advancement and expansion of technology-based business solutions and as a result, four trends are emerging when it comes to customer service delivery. Are you ready to adopt these trends into your customer service strategies? In this white paper, learn more about what these technology trends mean for your business as well as how to scale to meet customer needs during a very unpredictable time.

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Set Up Collections Agents and Customer Pools

A quick tutorial on setting up Collections agents and Customer pools within the Credit and collections module.

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How Accountants Can Use CRM Software to Stay in Touch with Clients

Looking at ways to better meet the needs of your clients is critical for accountants. Using customer relationship management software (CRM) is an excellent way to serve your clients by keeping them happy and engaged. CRM software is also simple to use, allowing accountants to work much more efficiently without constantly dealing with technical issues.

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The Rise of Cloud Based ERP, the Evolution of RPA & Where the Value Is

Part two with Peter Joeckel of HandsFree ERP with a non-scripted look into where the world is going and what we should focus on now. for more from Peter, tap here to set up a discovery call to see how his POV can give your company a hand.