# Power Virtual Agent

# Power Virtual Agent
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The Future of Finance Is Leaving Paper Checks in the Past

Paper checks? Who uses those anymore? In this post from Steve Murphy from the Payments Journal, it's clear that digital payment systems (and digital wallets) are what's need to adapt to consumer purchasing habits.

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Why Power Platform for SMB

Power Platform is helping small to mid-sized businesses become more efficient and resilient in many ways, including a huge reduction of paperwork and administrative duties alike, allowing them to instead focus on developing new strategies to remain competitive. Read this fact sheet to learn how Power Platform can help YOUR business improve omnichannel capabilities, gain a competitive advantage, and empower your employees to deliver exceptional customer experiences – all while scaling to the changes of our new normal due to the COVID-19 pandemic.

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How Leading Brands are Overcoming Five Common Customer Service Challenges

Providing excellent customer service in your organization’s call center leads directly to increased customer loyalty and higher retention. Download the eBook to learn how 5 leading organizations have achieved success by overcoming these common customer service challenges: • Lack of real-time insight into data • Limited case deflection and self-help capabilities • High agent turnover • High customer churn • Lack of cross/upsell opportunities

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Customer Service in a Global Pandemic: Four Emerging and Influential Technology Trends

Tech experts estimate that businesses have seen three years’ worth of digital transformation in just a few months. The pandemic has forced us to accelerate the advancement and expansion of technology-based business solutions and as a result, four trends are emerging when it comes to customer service delivery. Are you ready to adopt these trends into your customer service strategies? In this white paper, learn more about what these technology trends mean for your business as well as how to scale to meet customer needs during a very unpredictable time.

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The Unobtrusive Power Platform DevOps Pipeline

With every new release the Power Platform DevOps pipeline dream is becoming more accessible than ever. If you are serious about DevOps you need to understand which components are DevOps friendly and which ones should be avoided. You also need to understand the tools available out there and how they can help you achieve your goals. In this session we will look into a live end to end pipeline that deals with instance management, solution management, custom code quality feedback, and regression.

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Microsoft Power Platform: 2021 release wave 1 plan

The latest Release Plan (Wave 1 2021) for the Microsoft Power Platform has been published. Learn more about what's coming to the Power Platform and Dynamics 365 so that you can be prepared.

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Conversational AI — 3 Ways It's Changing Customer Service

According to this TechHQ piece, the Intl. Conversational AI Market expects growth at a CAGR of nearly 22% between 2020 and 2025. One of those reasons: ever-evolving Contact Center AI.

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How to Use Microsoft Power Apps to Improve Your Business

Microsoft Power Apps is a great option for businesses, as it's a Low-Code Application Platform (LCAP) that makes it easy for professional and amateur developers to create apps. The average cost of developing an application is 74% less with Power Apps, as it's an excellent way to save yourself a lot of time and money. Users with various technical expertise levels can develop apps to focus on specific business functions, whether it's related to IT, sales, finance, customer management, HR, etc.

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Power Platform Town Hall

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6 Great BC Integrations with Office 365 & Power Platform

If you've used Dynamics 365 Business Central, you've probably seen the Open in Excel and Edit in Excel options. But have you used Business Central Workflows or Customer Insights in Outlook? Have you used Power Platform to automate Business Central processes? Or created Microsoft Forms Pro surveys based on Business Central data and events? In this session, we'll show you 6 great ways that you can leverage Office 365 and the Power Platform to increase productivity and get more value out of Dynamics 365 Business Central.  This session will be available for CPE credits pending completion of session survey post event. Level: Basic

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A-Z: 26 Power Apps Tips

In this session, we will look at 26 Power Apps tips (one for each of the 26 alphabets!) that will help make app makers create apps with better performance and user experience!Session Level: Basic

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Adding more Power to Power Apps Portals

Power Apps Portals provide a lot of functionality out of the box to interact with CDS (Common Data Service) data. However, there may be situations where you need to take your portal projects to the next level.  In this session, learn how to extend your Power Apps Portal with HTML, JavaScript, CSS, Liquid, Power Automate and Azure.  Add more power by embedding Power Virtual Agents, SharePoint libraries, Power BI reports and even Canvas Power Apps!  Add more Power to Power Apps Portal projects! Session Level: Advanced